Sebuliba, Christopher, Frank Pio Kiyingi, and Alex Barakagira. “Customer Relationship Management and Firm Profitability in Hotels in the Greater Kampala Metropolitan Area, Uganda”. Nkumba International Research Journal 4, no. 1 (August 27, 2026): 72–77. Accessed October 18, 2026. https://nirj.ug/index.php/nirj/article/view/35.